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Question-answer

Can I order the dress online?

​    You can order a dress online from us. To complete an order you must send us the name of the dress or a photo. Please choose your size in the size chart. Please use a measuring tape when ordering and take your parameter measurements.
--- chest, --- waist, --- hips.
If you have never measured your figure, write to us and we will help you. If your sizes differ from the standard sizes in the table, please write to us. We will consider and make adjustments at the initial stage of creating a dress so that your dress looks beautiful and harmonious.
If you buy a dress online, you are protected by law. And you have the right to return your dress within 14 days without explaining the reason. Please, when unpacking the dress, it is important not to damage the box so that we can pack the dress and send it back to us. Never remove the tag and seal unless you are sure you like and love the dress. If the dress is not tagged or stamped, it will be considered used. A dress that has been used cannot be returned!
Our main mission is to make you happy and beautiful. And we do everything to make the customer satisfied. Refunds to your account will be made immediately upon receipt of the package in our office.

What is the price range of your dresses?

We calculate each dress individually. As the price is influenced by different indicators. The size, the price of the fabric, the manufacturing technology. Handwork - much appreciated. But we always focus on the client's budget. And we will offer you several options. You will have a choice and the opportunity to decide on the best offer for you.

How far in advance should I order my dress?

We have some sizes in stock, and your dress can be sent out within 7-14 days. It depends on how we package the orders. Understand that we have some formalities that need to be done. If your size is not available, you need to place an order. Some girls order a dress a year before the wedding.
But usually it's 5-6 months. We have an urgent dress tailoring service. And the minimum time is one month. Please write us your day of celebration and the name of the dress you want to order. And we will give you a full answer about the price and dress making time.

Can I buy my dress same day or special order?

We have some sizes in stock. You can buy them. Please write to us.

Can I come with my friends to visit?

You can invite friends or family with you. In their presence, you will feel calmer. They will help you decide on the choice of dress. Your favorite people -- your best advisors.
If you want to come on your own, you can count on the help of a stylist. Our stylists will offer you those models that will perfectly highlight your beauty.

How long does the meeting last?

For each client, we have a time limit of 1-1.5 hours so that you can carefully and without haste try on the clothes you like. Sometimes it takes longer.

Do we have plus size dresses?

We make dresses up to size 48 (XXXXL). At your request, we can make a dress larger than 48 (XXXXL) sizes, but we need accurate measurements of your parameters.
Please write to us. Our consultant will help you take the right measures.

What if you're late for a meeting?

If you're late for an appointment, you'll have less time to choose an outfit. In case a meeting is reserved after you.

What forms of payment do we accept?

Types and methods of payment are agreed with the customer. Please email us your preferred payment methods. And we will choose the one that suits our system.

Can I order a custom made dress?

We have an atelier. And we accept orders based on your custom design. This can also be done online. Or by visiting our office. You must send us  progekt your favorite dress.
We will be happy to offer you many different options for lace, material, tulle of your choice.
This is a very interesting process. And as a result, you will get your own unique dress that only you will have. The only one in the world!

Do we have urgent dress tailoring?

We have an urgent tailoring of suits. Write to us and we will calculate the exact production time for you.

Is it possible to rent a dress and for how long?

You can rent a dress from us for a period of 3 - 4 days. But not all the clothes we can offer for rent.
And you should know that you need to agree on the dress rental time in advance and make a deposit so that your dress is waiting for you. We offer new dresses for rent, as well as dresses that have already been worn.
Write to us and we will advise you on the matter. This is a unique offer that you can take advantage of.

Is it possible to return the dress?

You can legally return a dress you bought from us online within 14 days without giving any reason, by notifying us in advance. Condition: If the dress has not been used.
The label and seal have not been removed. Please note that in summer the body may get wet. Please take all necessary hygiene measures to keep the dress absolutely clean.
In case you find stains, and sometimes they are stains, which cannot be removed. We have every right to refuse returns.
Be careful! We want to fulfill our obligations to the customer with a high degree of responsibility. We count on your reciprocity. Your money will be returned after we receive and analyze the dress in our office.
Every dress ordered offline in our atelier is checked by the bride in our office. And once the dress has been approved, it cannot be returned. But we also meet customer needs. Dresses created by customer's exclusive order. And also dresses created according to
customer exclusive sizes are not subject to return.

Can I purchase a suit on behalf of my company and receive a VAT invoice?

You can purchase an outfit on behalf of the company. We will be guided by the law, which provides for the commission of trade between enterprises.

Do we sell dresses to bridal salon owners?

You can purchase an outfit on behalf of the company. We will be guided by the law, which provides for the commission of trade between enterprises.

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